International Shipping Policy
MTN Shop International Shipping
Shipping charges and available service will vary based on package weight and country of destination. Orders for in stock merchandise placed before 2PM Eastern Standard Time Monday through Friday will ship the same day. Orders placed after 2PM Eastern Standard Time or on weekends may not ship until the following business day. Please note that this applies to expedited shipping as well as standard ground shipments. Orders for products that ship directly from the manufacturer are subject to the policies of that manufacturer and may be subject to delays.
MTN Shop is happy to ship internationally and will accommodate our customers across North America. Please note that some items ship directly from the vendors and it is up to their discretion whether to ship internationally in select cases.
Orders can take up to 10 business days to process and be shipped. You will be emailed tracking information from the brand with tracking for your order. Please allow 2-3 weeks for delivery.
Free Shipping
Free shipping applies to certain orders that exceed $100. Please see below the full list of qualifying brands for free shipping.
When free shipping is not available as a shipping option, orders will ship via USPS, FedEX Ground/Home Delivery or UPS Ground at our discretion. Orders shipping outside the United States will not be eligible for free shipping. Orders which must ship via Freight Carriers will also be exempt from any Free Shipping promotion.
Qualifying Brands:
- 3M DBI-SALA
- 3M Protecta
- Arborwear
- Blaklader
- Corona
- Dirty Rigger
- Estwing
- Falltech
- Gig Gear
- Grabo
- Illumagear
- Kask
- Kong
- Lift Safety
- Petzl
- PMI
- Proplus
- Rock Exotica
- Yates
PO Boxes
Orders to international P.O. Boxes will be shipped with USPS and then delivered by your local post office or other carrier. Tracking information is not available. Delivery can take up to 2-4 weeks.
Customs and Duties
General
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Mountain Productions Rigging Shop cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
Canadian Customers
GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.
Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.
You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada)
1-800-461-9999. If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.
Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. Please make sure that you are in an approved jurisdiction as we cannot reship or refund orders that are confiscated by customs.
Shipments to Brazil require a Tax ID number for private individuals and businesses. In Brazil, this is called the CPF - Cadastro Pessoa Fisica and has a format like 000.000.028-00, For businesses the number is called a CPNJ Cadastro Nacional de Pessoa Juridica and it has a format like 00.000.486/0001-0.
Shipments to Indonesia require an import license. Shipments to Serbia require a business license for invoices over $200 US. Please make sure that you meet those requirements as we cannot reship or refund orders that are confiscated by customs.
Dangerous or hazardous goods.
Before ordering products that may be considered hazardous please refer the USPS approved country list to see if you comply HERE. Mountain Productions Rigging Shop is not reasonable for any shipments that are not approved by customs or your jurisdictions standards and will not provide any refunds.
Exchange Rates
All prices shown on ShopMTN.com are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and Karmaloop.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.