FAQ
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General
Because we’re not just a sales team — we’re hands-on professionals who use these products ourselves on real job sites.
We carefully research and test everything we offer to ensure it meets the highest standards and outperforms the competition.
We do our best to start out with the best and fairest price possible.
For the most up-to-date information regarding giveaways or promotions, please subscribe to our e-mail list or follow us on Instagram and LinkedIn.
For questions regarding bulk orders, please call or e-mail your request to info@shopmtn.com.
We’re always adding new products to provide the best gear. If you don’t see what you’re looking for, email us at info@shopmtn.com, and we’ll help you find it.
We currently accept payment via Visa, Mastercard, American Express, Paypal, and Apple Pay.
Please reach out to our customer service team at info@shopmtn.com — while we can’t take responsibility for errors made during checkout, we’re always happy to review your order and see how we can help.
Shipping & Returns
Our dedicated fulfillment team is based in Wilkes-Barre, Pennsylvania, and stands ready to ensure your order is timely, accurate, and of the best possible quality.
In certain cases, products may ship directly from the manufacturer, but we will still keep you up to date on the status of your order.
Tracking information is usually available by the end of the next business day after the order has been placed and will automatically be forwarded to the e-mail address used to place the order. In some cases, components of an order may be split into multiple shipments, in which case you will receive separate tracking information for each shipment.
If you haven't received your tracking information or need further assistance with your order, don’t hesitate to contact us at info@shopmtn.com.
Depending on the weight of your order, where its going, and how fast you need it, our online shop offers a variety of shipping options including UPS, USPS and LTL Freight Carrier. For items that offer free shipping, USPS or UPS Ground is standard.
Our shipping costs are tailored to each individual order. To view shipping costs for your order, click the shopping cart icon in the upper right-hand corner and enter in your shipping information for an automatic calculation of the shipping options available and the costs associated with each option.
Our team wants you to be satisfied no matter what may arise. If you are unhappy with an order, please let us know and we’ll do what we can to make it right.
If you need assistance, please contact our customer service team at info@shopmtn.com or call us at (833) 721-3165 — we’ll do our best to accommodate your needs.
NOTE: Because safety is always our number one priority, fall protection and safety items may not be returned.
Sizing & Custom Product Assistance
With each brand using different measurements, we know it can be a struggle to find the right size online, so we strive to include as much information about sizing as we can for wearable items.
If you can’t find the information you need in the product description, check out a few resources below and, if these don't help, give us a call and we will do everything we can to help you get the proper gear in the correct size.
We do our best to list the most common sizes directly on our website, but we know everyone’s needs are different and we want you to have exactly what you need. Give us a call, at 570-822-5566, or via info@shopmtn.com, and we'll be happy to quote you on any length imaginable.
Of course! Our team has decades of experience working with Columbus McKinnon Hoists and welcome any question you can think of asking. We have a knowledgeable sales team and a fully staffed motor shop with several CM certified technicians. We also have online manuals and replacement part guides to help determine what you need.
If you need a length of CM Load Chain that isn't listed on our webpage, give us a call. We stock all sizes of chain and can custom cut your chain to any length you require. We'd love to get you exactly what you need.
We're happy you asked. With the number of possible connectors and configurations, we know finding the right one can get tricky. We can also custom make cables with nearly any connector and in any pinout you require. Check out a few infographics below or give us a call and we can figure it out together.